Four Steps to Lasting Clinical Excellence from Henry Ford Health System - on USB

Quick Overview

Presented on: May 1, 2013
Hosted by: Henry Ford Health System

Join HealthLeaders Media and nationally recognized Henry Ford Health System for Four Steps to Lasting Clinical Excellence: New fundamentals for patient safety, readmissions, integration, and process improvement.

Availability: In stock

Pubcode: HMK05012013
Price: $399

Four Steps to Lasting Clinical Excellence from Henry Ford Health System

HealthLeaders Media Rounds: Simulcast from Henry Ford Health System

WEBCAST now available on USB.

New fundamentals for patient safety, readmissions, integration, and process improvement:
A HealthLeaders Media case study and simulcast featuring nationally recognized Henry Ford Health System

Henry Ford Health System has become a model for delivering high-quality healthcare, earning the Malcolm Baldrige National Quality Award in 2011. The leadership team has built a high-performance clinical enterprise that is set to meet today’s healthcare challenges with a focus on core fundamentals, including a system-wide patient safety campaign that has reduced overall harm by 32%. The enterprise includes a physician network that combines employed, medical group, and independent physicians under a structure ready for today’s ACO challenges.

Join with us and the leadership team at Henry Ford Health System and learn how to build lasting clinical excellence as you:

  • Create accountable, programmatic quality and patient safety programs
  • Target readmissions at the top
  • Build a measure-driven physician network
  • Create a performance-driven clinical organization

Register now and receive:

  • Full registration to the  event featuring Henry Ford Health System leaders, plus two-month on-demand access to event webcast
  • The complete, multimedia case study with additional analysis, interactive charts, and audios
  • A resource guide for further reading


Lesson 1: Create Accountable, Programmatic Quality and Patient Safety Programs

  • A new definition of harm
  • System goals meet improvement at the unit level
  • Creating patient safety champions

Lesson 2: Target Readmissions at the Top

  • System-level leadership of readmissions
  • Identifying common gaps in communication and accountability
  • Using flexible solutions to target identified problems

Lesson 3: Build a Measure-Driven Physician Network

  • Build trust through balanced governance
  • Use ambitious metrics to drive clinical integration

Lesson 4: Create a Performance-Driven Clinical Organization

  • Lasting performance improvement through flexibility and empowerment
  • What we learned through the Baldrige journey


Nancy Schlichting, Chief Executive Officer, Henry Ford Health System Schlichting is credited with leading the health system through a dramatic financial turnaround and for award-winning patient safety, customer service, and diversity initiatives. Under her leadership, the system was named a 2011 Malcolm Baldrige National Quality Award recipient.

Robert G. Riney, President and Chief Operating Officer, Henry Ford Health System Riney oversees all hospital and service operations for the  system and  is  responsible for corporate services, including information technology, planning and management services, quality and strategic business development, compliance, diversity, and the System Chief Nursing Office. Riney has worked in almost every business unit in the system, thus has a deep understanding of organizational culture and impact on operating performance.

William A. Conway, MD, Senior Vice President and Chief Quality Officer, Henry Ford Health System and Chief Medical Officer, Henry Ford Hospital Conway has championed many quality innovations at Henry Ford, including our Pursuing Perfection and 100K/5M Lives Campaign. He also developed processes at Henry Ford Hospital that have markedly improved outcomes in the critical care and postoperative settings and reduced hospital-acquired infections.

Charles E. Kelly, DO, President and Chief Executive Officer, Henry Ford Physician Network Kelly leads the development and implementation of a coordinated system of care delivery that aligns almost 1,900 physicians and hospital and ancillary services around new initiatives for clinical integration and quality improvement efforts. This work will result in higher quality and greater efficiency of healthcare services in southeast Michigan.

John Popovich, MD, President and Chief Executive Officer, Henry Ford Hospital Popovich oversees the entire clinical and financial operations of the  hospital, the medical, educational, and research flagship of Henry Ford Health System. He has been instrumental in the growth of intensive care and critical care at Henry Ford Hospital.

Susan S. Hawkins, Senior Vice President, Performance Excellence, Henry Ford Health System Hawkins is responsible for leading strategic planning, process engineering, operational analytics, and clinical quality and safety initiatives across the system. She was a certified national examiner for the Baldrige Program in 2008 and is credited with spearheading the system’s charge in being named a 2011 Malcolm Baldrige National Quality Award recipient.

Beth Anctil, RN, MSN, Director, Care Coordination Initiatives, Henry Ford Health System. Building on over 16 years with HFHS, Anctil directs innovative initiatives that transform models of care to promote care coordination and improve transitions in care that support patient needs. After a few years hiatus, Anctil returned to Henry Ford Health System in 2008 to work on the System No Harm Campaign and readmission reduction efforts.

James S. Kalus, Pharm.D., BCPS (AQ-Cardiology), Senior Manager of Patient Care Services, Department of Pharmacy Services, Henry Ford Hospital Kalus is responsible for planning, implementing, and managing all pharmacy services related to patient care. He also is responsible for formulary management, evaluation, and control and oversees staff training and development, as well as pharmacy research.

Jennifer Ritz, BSN, BAA, Manger of Quality Improvement, Henry Ford Hospita Ritz serves as a system resource to research, develop and promote Quality Improvement projects and standardization of surgical services process. She has been a registered nurse for more than 18 years at Henry Ford Hospital.

Hosted by

Henry Ford Health System, one of the country's largest and most comprehensive integrated health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2010, Henry Ford provided nearly $200 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,000 highly talented people. Henry Ford is a 2011 Malcolm Baldrige National Quality Award recipient.

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