HealthLeaders Media LIVE From Heartland Health: Performance Improvement
New Opportunities in Best Practices, Patient Experience, and Building the Efficient Culture
WEBCAST presented on March 19, 2013.
Webcast will be shipped in USB drive format.
Discover how one organization achieved improved performance and significant, sustainable cost savings by identifying value in best practices, patient experience and population care management.
At the conclusion of this webcast, you will learn how to to:
Hardwire capabilities for true performance improvement
Integrate and collaborate to uncover new areas of cost reduction
Move on to the bigger picture of cost: best practices, patient experience, and evidence-based population care management
Lesson 1: Hardwire capabilities for true performance improvement
Selection and training of frontline caregivers
Use balanced scorecards and Lean/Six Sigma for incremental improvement
Integrate IT adoption into the performance improvement methodology
Develop strategies for both top-down and bottom-up innovation
Lesson 2: Integrate and collaborate to uncover new areas of cost reduction
Build cross-section teams to reduce costs in service contracts
Embrace a service line strategy to manage both down a service line and across the spectrum of the care continuum
Lesson 3: Move on to the bigger picture of cost: best practices, patient experience, and evidence-based care management
Medicare shared savings experience: Identify high-cost users and adopt care management
Opportunities in care system redesign: Use the patient-centered medical home to engage the “walking well”
Build data warehousing capability to identify gaps and population goals
Create a conversation with employed and voluntary physicians on best practices
Create an unbreakable tie between value and the patient experience
Process Leader for Access
Chief Operating Officer
Kretzinger joined Heartland in 1977 and become COO in 1999 after serving as administrator of Heartland Regional Medical Center. He earned a Bachelor of Science in Nursing from Northwest Missouri State University and a Master of Science in Administration from Central Michigan University.
Mark Laney, MD
President and CEO
Prior to joining Heartland in 2009, Dr. Laney served for 15 years at Cook Children's Health Care System as the Cook Children's Physician Network president. Dr. Laney earned a Bachelor of Arts from the University of North Texas, received a Doctor of Medicine from the University of Texas Medical Branch, and completed a pediatric neurology fellowship at Mayo Clinic. In 2000, he received a Master of Science in Medical Management at the University of Texas and the University of Texas Southwestern.
Rebecca Preston, MD, JD
Medical Center Physician Administrator
Prior to coming to Heartland in 2011, Dr. Preston was Scott & White Health Plan’s vice president/medical director. Dr. Preston earned a BA in Biology from Oakland University and a Doctor of Medicine from Texas A&M University Health Science Center College of Medicine, and completed an internship and residency in pediatrics at Scott & White Hospital. Dr. Preston also completed a residency in anesthesiology at University of Utah School of Medicine and earned a JD degree from University of Utah College of Law.
Team Leader for Contracts and Managed Care
Diane Smith joined Heartland Health in 1988, holding several roles in finance and becoming leader of contracts and managed care in 2003. Diane earned a Bachelor of Science in Business Administration, with a major in accounting, from Missouri Western State University in 1987. She is a fellow of the Advisory Board Company and a Certified Healthcare Financial Professional with HFMA.
WHO WHO SHOULD PARTICIPATE:
CEOs, CFOs, COOs, CIOs, CMOs, CNOs, chief experience officers, business development executives, directors of public relations/marketing, healthcare consultants