HealthLeaders Media LIVE from Mercy:
Telemedicine; Healthcare’s Nerve Center
Telemedicine Strategy, Organizational Change, and Accelerating Return on Investment
Presented on: *April 27, 2016
On-demand versions of your HLM Live eConference can be accessed immediately within your HealthLeaders Media store account.
It starts with relationships between people. Technology can be the easy part. Successful programs require an upfront assessment of culture and clearly defined program goals to achieve user buy-in and the relationships required for long-lasting effect. In addition, robust change management including regular education, training, and program transparency are key.
Mercy, a St. Louis-based health system and brand-new standalone virtual care center, is leveraging technology to manage patients in the full continuum of care to positive results. Telemedicine also offers a way to load-balance available talent across the entire health system. So even as care is improving, telemedicine can make a material difference in clinician quality of life as well.
Today, Mercy is extending its relationships to other healthcare systems. By partnering, each system can accelerate its return on investment from virtual care and leverage capacity and resources. Telemedicine’s improved outcomes and lower costs provide an attractive value proposition to payers throughout its service region.
This e-conference will explain how to:
- Reduce patient triage to the emergency department from 25% to 19%
- Reduce the number of phone calls primary care physicians receive at home by 70%
- Reduce mortality in severe sepsis by 50% and septic shock by 30%
*This program was a rebroadcast of the October 2015 event due to popular demand.
In this 3-hour HealthLeaders Media exclusive on-demand program, you will:
- Learn how Mercy drove telemedicine through remapped work flows, clinical and operational process reengineering and alignment of incentives
- See how Mercy is raising quality through predictive analytics, risk assessment and population segmentation.
- Discover the emerging business opportunities of virtual partnerships and cooperatives.
- Share how telemedicine can be used to load-balance available talent across the entire health system; improving both clinical outcomes and the quality of life of clinicians.
- Randall S. Moore, MD, MBA, President of Mercy Virtual
- Janet Pursley, Vice President of Care Management, Mercy
- Christopher Veremakis, MD, Medical Director of Mercy Telehealth Services
- Gavin Helton, MD
- Thomas Hale, MD, Executive Medical Director of Mercy Telehealth Services
About the Host
Mercy is a $5.8 billion, nonprofit 501(c)(3) healthcare system based in St. Louis, with a service area including Arkansas, Kansas, Missouri, and Oklahoma. Mercy treats millions of patients annually. Mercy also has outreach ministries in Louisiana, Mississippi, and Texas. The Mercy health system was founded by the Sisters of Mercy in 1986, but its heritage goes back more than 185 years, beginning with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. By the time McAuley died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, a small group traveled to St. Louis and from there throughout the Midwest, beginning what would eventually be known as Mercy. Mercy Virtual, launched in 2006, is fully integrated across the health system with a growing base of commercial clients.