HealthLeaders Media Live from Sharp Memorial Hospital: Emergency Department Throughput Redesign
Presented on August 20, 2013
Webcast will be shipped in USB drive format.
Sharp Memorial Hospital leaders show how to improve ED throughput and satisfaction at no extra cost using Lean techniques, bedside triage, and “pod and huddle” teams.
Participants in this webcast will:
Learn how to use Lean Six Sigma techniques to identify waste and set priorities
Discover how team-based bedside triage slashes patient waiting time
Walk through nurse-to-nurse bedside handoffs to unclog ED to inpatient admissions
Learn how to install ED “pod” teams to streamline patient flow and reduce errors
Gain an understanding of how to use “huddles” to hardwire team communication
Panel 1: Flow Redesign: Triage as a Function, Not a Location
- Use Lean to identify waste and set priorities
- Bedside triage: Communication and assessment improvements
Panel 2: Nurse Handoffs and Bedside Reporting Close Communication, Satisfaction Gaps
- Making the cultural case for bedside reporting
Panel 3: A Team-Based "Pod and Huddle" Approach
- The basics of “pod” staffing and scheduling
- Using huddles to hardwire team communication
Charley Anderson Dean, RN Clinical Nurse for Emergency Services Sharp Memorial Hospital
Ms. Dean has spent the past 11 years working in numerous Emergency Departments throughout the US and has been involved in Lean Six Sigma initiatives since 2010. She is now chairperson of Sharp Memorial’s ED Lean team, and regularly presents and writes about Lean and its positive impact within healthcare.
Kurt Hanft Lean Six Sigma Master Black Belt Sharp HealthCare
Mr. Hanft joined Sharp in 2005 after 13 years in the manufacturing industry, including serving as principal process engineer at Honeywell, where he led Six Sigma improvement teams. He received his bachelor of science in Manufacturing Engineering from Cal Poly University, and he holds an MBA from San Diego State University.
Joshua McCabe, MSN, RN, CEN Manager of Emergency Services Sharp Memorial Hospital
Mr. McCabe has been a clinical nurse in Emergency Services for over 18 years and holds a Master’s Degree in Nursing, with a specialty in leadership and management and a CEN certification. He has implemented several Lean initiatives in EDs that have resulted in improved quality and patient throughput.
Susan Stone Senior Vice President and CEO Sharp Coronado Hospital & Healthcare Center
Susan Stone has held several positions at Sharp HealthCare, including Senior Vice President and CEO at Sharp Coronado Hospital & Healthcare Center and Chief Nursing Officer at Sharp Memorial Hospital. She has also served as an Adjunct Faculty Member at San Diego State University. Ms. Stone is known for innovative patient-centered care program development, patient-centered care research and as a national patient-centered Care Fellow contributed to the development of the Designated Patient-Centered Care Hospital Program. Her research has been featured in the peer reviewed Health Environments Research and Design Journal (HERD, August 2008) and she was a contributing author to the 2008 Patient-Centered Care Improvement Guide.
Christopher Walker, MS, RN, NP, CNS Director of Emergency Services Sharp Memorial Hospital
Mr. Walker has been a registered nurse at Sharp Memorial Hospital for the past 13 years in a variety of roles. As Director of Emergency Services, he oversees the Emergency Department, Trauma Program, Pre-hospital/Base Station Program, Short-Stay/Observation Department, Rapid Response Team and the Central Telemetry Unit. He has Bachelor of Science in Nursing from Saint Louis University; and a Master of Science in Nursing with a double specialty as a Nurse Practitioner and Clinical Nurse Specialist. Chris He has led Lean innovation at Sharp Memorial Hospital Emergency Department since 2010.
Tim Watt, MD Medical Director for the Emergency Department Sharp Memorial Hospital
Dr. Watt is the Medical Director for the Emergency Department at Sharp Memorial Hospital. He attended Stanford Medical School and served his residency in Emergency Medicine at the University of San Diego Medical Center. He is a member of the Board of Trustees of Sharp Memorial Hospital.
WHO SHOULD PARTICIPATE:
Healthcare leaders, CEOs, CFOs, COOs, CIOs, CMOs, CNOs, Chiefs of Emergency Medicine, emergency department directors/managers, business development executives, emergency service line directors, directors of public relations/marketing, healthcare