Sharp Memorial Hospital: Emergency Department Throughput Redesign

Quick Overview

Lean Techniques, Bedside Triage and “Pod and Huddle” Teams

Sharp Memorial Hospital leaders show how to improve ED throughput and satisfaction at no extra cost using Lean techniques, bedside triage, and “pod and huddle” teams.

Availability: In stock

Pubcode: HMK08202013
Price: $399
LIVE on-demand programs will
be delivered via mail in USB format.

HealthLeaders Media Live from Sharp Memorial Hospital: Emergency Department Throughput Redesign

Presented on August 20, 2013

Webcast will be shipped in USB drive format.

Sharp Memorial Hospital leaders show how to improve ED throughput and satisfaction at no extra cost using Lean techniques, bedside triage, and “pod and huddle” teams.

Participants in this webcast  will:

Learn how to use Lean Six Sigma techniques to identify waste and set  priorities

Discover how team-based bedside triage slashes patient waiting time

Walk through nurse-to-nurse bedside handoffs to unclog ED to inpatient admissions

Learn how to install ED “pod” teams to streamline patient flow and reduce errors

Gain an understanding of how to use “huddles” to hardwire team communication

Program Agenda:

Panel 1: Flow Redesign: Triage as a Function, Not  a Location

  • Use Lean to identify waste and  set priorities
  • Bedside triage: Communication  and assessment improvements


Panel  2: Nurse Handoffs and Bedside Reporting Close Communication, Satisfaction Gaps

  • Making the cultural case for  bedside reporting


Panel 3: A Team-Based "Pod and Huddle" Approach

  • The basics of “pod” staffing and  scheduling
  • Using huddles to hardwire team  communication


Charley  Anderson Dean, RN Clinical  Nurse for Emergency Services Sharp  Memorial Hospital

Ms. Dean has spent the past 11 years  working in numerous Emergency Departments throughout the US and has been  involved in Lean Six Sigma initiatives since 2010.  She is now chairperson of Sharp Memorial’s ED  Lean team, and regularly presents and writes about Lean and its positive impact  within healthcare.

Kurt  Hanft
Lean  Six Sigma Master Black Belt  Sharp  HealthCare

Mr. Hanft joined Sharp in 2005 after 13  years in the manufacturing industry, including serving as principal process  engineer at Honeywell, where he led Six Sigma improvement teams. He received  his bachelor of science in Manufacturing Engineering from Cal Poly University,  and he holds an MBA from San Diego State University.

Joshua  McCabe, MSN, RN, CEN
Manager  of Emergency Services Sharp  Memorial Hospital

Mr. McCabe has been a clinical nurse in  Emergency Services for over 18 years and holds a Master’s Degree in Nursing,  with a specialty in leadership and management and a CEN certification.  He has implemented several Lean initiatives  in EDs that have resulted in improved quality and patient throughput.

Susan  Stone
Senior  Vice President and CEO Sharp  Coronado Hospital & Healthcare Center

Susan Stone has held several positions  at Sharp HealthCare, including Senior Vice President and CEO at Sharp Coronado  Hospital & Healthcare Center and Chief Nursing Officer at Sharp Memorial  Hospital.  She has also served as an  Adjunct Faculty Member at San Diego State University. Ms. Stone is known for  innovative patient-centered care program development, patient-centered care  research and as a national patient-centered Care Fellow contributed to the  development of the Designated Patient-Centered Care Hospital Program. Her  research has been featured in the peer reviewed Health Environments Research  and Design Journal (HERD, August 2008) and she was a contributing author to the  2008 Patient-Centered Care Improvement Guide.

Christopher  Walker, MS, RN, NP, CNS
Director  of Emergency Services Sharp  Memorial Hospital

Mr. Walker has been a registered nurse  at Sharp Memorial Hospital for the past 13 years in a variety of roles.  As Director of Emergency Services, he  oversees the Emergency Department, Trauma Program, Pre-hospital/Base Station  Program, Short-Stay/Observation Department, Rapid Response Team and the Central  Telemetry Unit.  He has Bachelor of Science  in Nursing from Saint Louis University; and a Master of Science in Nursing with  a double specialty as a Nurse Practitioner and Clinical Nurse Specialist.  Chris He has led Lean innovation at Sharp  Memorial Hospital Emergency Department since 2010.

Tim  Watt, MD
Medical  Director for the Emergency Department Sharp  Memorial Hospital

Dr. Watt is the Medical Director for  the Emergency Department at Sharp Memorial Hospital.  He attended Stanford Medical School and  served his residency in Emergency Medicine at the University of San Diego  Medical Center. He is a member of the Board of Trustees of Sharp Memorial  Hospital.


Healthcare leaders,  CEOs, CFOs, COOs, CIOs, CMOs, CNOs, Chiefs of Emergency Medicine, emergency  department directors/managers, business development executives, emergency  service line directors, directors of public relations/marketing, healthcare

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