Cambridge Health Alliance: The Efficient ED: Cambridge, MA

Quick Overview

Solutions and Lessons Learned

Unlock Cambridge Health Alliance's secrets to maximizing ED throughput using bedside rapid assessment and closing care continuum gaps.

Availability: In stock

Pubcode: HMK02042014
Price: $399
LIVE on-demand programs will
be delivered via mail in USB format.

Presentation Held February 4, 2014

Webcast will be shipped in USB drive format.

When Cambridge Health Alliance’s three acute care facilities experienced rises in ED flow and wait-time complaints, they knew the ED process needed an overhaul. They abandoned their traditional triage and registration model, installed “patient partners” to greet and guide patients, and established a “rapid assessment” section where a physician assistant and a nurse quickly assess the patient need and make treatment choices. Within a year of the change, median length of ED stay was cut nearly in half to less than 140 minutes and patients who left the ED without being seen dropped from over 4% to less than 0.5%. CHA has since refined the rapid assessment concept and solved another ED bottleneck—miscommunication during handoffs between providers—while reinforcing links between ED and primary care to close gaps in the continuum of care.

Order your copy of HealthLeaders Media LIVE From Cambridge Health Alliance: The Efficient ED for solutions, interactive Q&A, and lessons learned.
You will:

  • Discover the two key moves that helped one Cambridge Health Alliance facility cut median ED stay time almost in half
  • Learn how the use of “patient partners” can direct and accelerate the ED workflow
  • Learn how to eliminate provider handoffs to reduce miscommunication and eliminate bottlenecks
  • Find out how Cambridge Health Alliance is forging stronger links between primary care and ED physicians



The Efficient ED

  • Lesson 1: Break through triage delays with bedside rapid assessment
  • Lesson 2:  Reinforce links between ED and primary care to close care continuum gaps


About our host:
Cambridge Health Alliance (CHA) is an award-winning healthcare system serving Cambridge, Somerville, and Boston's metro-north communities. With three hospital campuses, an extensive primary care network, and an employed physician model, CHA provides high-quality, culturally competent care to a large, diverse patient population. CHA is a Strategic Partner of Beth Israel Deaconess Medical Center (BIDMC) and a Harvard Medical School Teaching Hospital.

Allison Bayer
Executive Vice President and Chief Operating Officer

With nearly 30 years of experience in healthcare operations and management, Bayer helps oversee CHA's efforts to become a high-value accountable care organization (ACO) using a patient-centered medical home (PCMH) model of care across its hospital and ambulatory network. She also served as CHA's acting CEO from July 2011 to March 2012, has managed the redeployment of CHA's portfolio of facilities, and has strengthened and expanded CHA's clinical services.

Melisa Lai Becker MD
Site Chief of Emergency Medicine, Whidden Hospital Campus

A dual ABEM board-certified in emergency medicine and medical toxicology, Melisa Lai Becker joined CHA in 2007. Previously, she had been the associate director of medical/surveillance at the American Association of Poison Control Centers in Washington, D.C., and an emergency physician with Prince George's Hospital Center (George Washington University) in Maryland. Dr. Lai Becker completed fellowship training at the Harvard Medical Toxicology Fellowship and graduated from the Harvard Affiliated Emergency Medicine Residency (Mass General/Brigham & Women's/Boston Children's).

Luis Lobón MD
Site Chief of Emergency Medicine, Cambridge and Somerville Hospital Campuses

Dr. Lobón joined CHA in 2007 and has played a critical role in ED enhancements in efficiency, quality, and patient flow. Board-certified in emergency medicine and a fellow of the American College of Emergency Physicians, Dr. Lobón has been recognized for his contributions to the improvement of emergency medical services in the region and is past president of the Massachusetts College of Emergency Physicians, serving on its board of directors since 2007.

Assaad Sayah MD
Senior Vice President of Primary and Emergency Care and Chief of Emergency Medicine

Since joining CHA in 2006, Dr. Sayah has led advancements in the ED at CHA's three hospital campuses, resulting in improvements in efficiency, quality, volume, and patient satisfaction. Dr. Sayah serves as chairman of CHA's chiefs council, CHA's medical staff president, and is on the faculty at both Harvard Medical School and Harvard School of Public Health. His awards include the President's Award and Vanguard Award from the Massachusetts College of Emergency Physicians, the America's Top Physicians distinction in 2007 and 2008 from the Consumers Research Council of America, and the EMS Physician of the Year Award from the Metropolitan Boston EMS Council.

Charlene Scarpa RN
Associate Chief Nursing Officer of Emergency, Perioperative & Endoscopy Services

Charlene Scarpa has more than 15 years of management experience in multiple specialties. In her current role, she provides strategic and operational leadership for CHA's three-campus emergency department with a total of more than 100,000 annual visits. She ensures quality measures are achieved in the service lines and oversees program development and fiscal accountability for emergency department and perioperative services. Scarpa previously served as associate chief nurse of surgery/specialty areas at North Shore Medical Center in Salem, Mass. Her prior roles include nurse manager for emergency services at CHA, patient care director of endoscopy at North Shore Medical Center, and numerous other clinical and management positions at Massachusetts General Hospital, Salem Visiting Nurse Association, Salem Hospital, and Whidden Hospital Home Care/Hospice.

Faculty Disclosure Statement

HCPro, Inc., has confirmed that none of the faculty/presenters, planners, or contributors have any relevant financial relationships to disclose related to the content of this educational activity.


Regular Rate $399.00 individual attendee $1,596.00 team of five


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