Patient Experience & Quality
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Presented on: Tuesday, February 14, 2017
Presented by: Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital
Elmhurst Hospital addresses how it created a Patient and Family Advisory Council that has improved policies, procedures, and processes.
Presented on: December 1, 2016
Presented by: The Nurse Leaders at Patewood
Nurses, who have close and frequent contact with patients and who traditionally emphasize patient-centered care, are in an excellent position to be the driving force of patient engagement.
Leading with quality results in value improvement:
The “Quality First” ApproachHosted by: Yale New Haven Health System
Yale New Haven Health System in New Haven, CT, drove success-yielding changes within the organization through clinical redesign in each service line that led to achieving a cost-savings of $150 million over a four-year period.
Presented on: October 13, 2016
Presented by: Laura Wright PhD, CRNA, Acute Chronic and Continuing Care UAB School of Nursing, The University of Alabama at Birmingham
Drug diversion and nurses who work while impaired present a risk to themselves, patients, co-workers, and employers. Unfortunately, many healthcare institutions don’t have the proper policies and procedures in place to deal with the issue.
An ED optimized for flexibility, teamwork, & patient care
Hosted by Sharp Healthcare
Discover how Sharp Healthcare has realigned its staffing structure to increase flexibility and teamwork, resulting in decreased patient wait times and a greatly enhanced patient experience.
Presented on: September 28, 2016
Presented by: Karen Shaffer-Platt and Kathy Whalen, University of Pittsburgh Medical Center
Leaders at University of Pittsburgh Medical Center have redesigned their revenue cycle process in order to educate patients early with the goal of making the information available prior to treatment so there are no unpleasant surprises after treatment.
Using Metrics to Measure Data and AnalyticsAs evidence-based healthcare moves forward, the importance of metrics to measure data and analytics to decode it become increasingly important.
A Model for Lower Costs, Better Quality, and Reduced Readmissions
Hosted by Baylor Scott & White Health