Patient Experience & Quality

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  1. HealthLeaders Media Webinar Pass
    Price: $599
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    HealthLeaders Media Webinar Pass

    Register for the Webinar Pass and benefit from this great content at reduced rates! Choose the programs that cover the most important topics and challenges for you and your team throughout the year. Both live and on-demand versions of our programs are available to subscribers, offering flexibility to engage when it’s most convenient.
  2. HealthLeaders Media Live at Intermountain Healthcare: Connected, Comprehensive TeleHealth
    Price: $499
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    HealthLeaders Media Live at Intermountain Healthcare: Connected, Comprehensive TeleHealth

    Extend access. Strengthen teamwork. Improve care.
    Presented on: June 20, 2017
    11:00 a.m. - 2:00 p.m. ET

    Hosted by: Intermountain Healthcare

    Going beyond the technology to understand the workflows, and how telehealth can deliver high-level clinical expertise into new areas with speed and efficiency.

  3. Redefining What It Means to be a Community Hospital: Innovation at El Camino Hospital - On-Demand
    Price: $299
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    Redefining What It Means to be a Community Hospital: Innovation at El Camino Hospital - On-Demand

    Presented on: March 17, 2017
    Presented by: William Faber, MD, Chief Medical Officer, El Camino Hospital (ECH), Mountain View, California

    Through clinical research, strategic partnerships, early adoption of innovations and highly-specialized clinical programs, El Camino Hospital is redefining the role of a community hospital.

  4. Maximizing Patient and Family Advisory Councils to improve HCAHPS
    Price: $299
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    Maximizing Patient and Family Advisory Councils to Improve HCAHPS - On-Demand

    Presented on: Tuesday, February 14, 2017
    Presented by: Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital

    Elmhurst Hospital addresses how it created a Patient and Family Advisory Council that has improved policies, procedures, and processes.

  5.  How Patewood Memorial Hospital Empowered Nurses to Improve Patient Engagement - On-Demand
    Price: $299
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    How Patewood Memorial Hospital Empowered Nurses to Improve Patient Engagement - On-Demand

    Presented on: December 1, 2016
    Presented by: The Nurse Leaders at Patewood

    Nurses, who have close and frequent contact with patients and who traditionally emphasize patient-centered care, are in an excellent position to be the driving force of patient engagement.

  6. Patient Satisfaction and Experience: Making Hospitals Hospitable
    Price: $349
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    Patient Satisfaction and Experience

    Making Hospitals Hospitable
    The rise of value-based care and consumerization are just two reasons why improving patient experience has become indispensable for hospitals.
  7. FirstLook at Yale New Haven Health System
    Price: $499
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    FirstLook at Yale New Haven Health System

    Leading with quality results in value improvement:
    The “Quality First” Approach

    Hosted by: Yale New Haven Health System

    Yale New Haven Health System in New Haven, CT, drove success-yielding changes within the organization through clinical redesign in each service line that led to achieving a cost-savings of $150 million over a four-year period.

  8. Addressing the Pitfalls of Employee Drug Diversion and Addiction - On-Demand
    Price: $299
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    Addressing the Pitfalls of Employee Drug Diversion and Addiction - On-Demand

    Presented on: October 13, 2016
    Presented by: Laura Wright PhD, CRNA, Acute Chronic and Continuing Care UAB School of Nursing, The University of Alabama at Birmingham

    Drug diversion and nurses who work while impaired present a risk to themselves, patients, co-workers, and employers. Unfortunately, many healthcare institutions don’t have the proper policies and procedures in place to deal with the issue.
  9. LIVE from Sharp Healthcare: The Pod ED
    Price: $499
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    LIVE from Sharp Healthcare: The Pod ED

    An ED optimized for flexibility, teamwork, & patient care

    Hosted by Sharp Healthcare

    Discover how Sharp Healthcare has realigned its staffing structure to increase flexibility and teamwork, resulting in decreased patient wait times and a greatly enhanced patient experience.

  10. Redesigning the Revenue Cycle: Patient Financial Education and Payment Innovation - On-Demand
    Price: $299
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    Redesigning the Revenue Cycle: Patient Financial Education and Payment Innovation - On-Demand

    Presented on: September 28, 2016
    Presented by: Karen Shaffer-Platt and Kathy Whalen, University of Pittsburgh Medical Center

    Leaders at University of Pittsburgh Medical Center have redesigned their revenue cycle process in order to educate patients early with the goal of making the information available prior to treatment so there are no unpleasant surprises after treatment.
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