Patient Experience & Quality

This collection presents best practices and lessons learned from leading healthcare organizations, helping to apply proprietary research findings on HCAHPS and patient experience to your own organization.

A multi-pronged strategy revolutionizing ACOs

Memorial Hermann reveals its multi-pronged approach for their successful Accountable Care Organization. How physician alignment, patient engagement methodologies, and a focus on community health has propelled them to the top.

The Annual Healthcare Industry Data Almanac is the latest critical resource needed for your 2017 planning from HealthLeaders Media.

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In this first-of-its-kind book, written for real-world healthcare professionals on the front lines of patient safety, authors Gary L. Sculli, RN, MSN, ATP, and Douglas E. Paull, MD, FACS, FCCP, CHSE, take the concept of an HRO and break down what it means at the point of care.

This report, Patient Experience: Cultural Transformation to Move Beyond HCAHPS, reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff.

Healthcare leaders reveal peer-tested strategies and best practices for improving patient experience, safety, and clinical quality.

This collection in a downloadable report reveals how healthcare providers are using HCAHPS scores to engage patient and clinical staff and protect revenue.

Learn to apply rigor to patient experience reporting and focus efforts on what patients value for better engagement, less anxiety, and improved care.

This report reveals how best to employ continuous improvement and other tools to standardize processes, improve patient care, and cut costs.