Integrating the ED and Urgent Care: St. Anthony’s Care Coordination Model - On-Demand

Quick Overview

Presented on: April 23, 2015
Presented by: Beverly Bokovitz and Charles Lewis

Leaders from St. Anthony’s Medical Center reveal strategies to drive care coordination between the ED and urgent care to improve quality outcomes.

Availability: In stock

Pubcode: YD042315D
Price: $279

Integrating the ED and Urgent Care: St. Anthony’s Care Coordination Model

Available ON-DEMAND 

With one of the busiest Emergency Departments in the state of Missouri, St. Anthony’s Medical Center is challenged with optimizing their resources for maximum volume while trying to maintain high quality and efficiency standards. By developing four urgent care centers that work synergistically with the ED, they have been able to alleviate some of these pressures and drive dramatic improvements in clinical and financial outcomes. 

Leaders from St. Anthony’s reveal their model for integrating urgent care centers with hospitals and health systems, including lessons learned from development and key strategies for staffing, structuring, and streamlining the care continuum.

At the conclusion of this program, participants will be able to:

  • Learn how urgent care can fit into a broader coordinated care strategy and business model
  • Discover how a dedicated urgent care center can help the system accomplish the triple aim of providing the right care at the right place at the right time
  • Understand how emergency department staffers can collaborate best with urgent care centers to optimize treatment and resource utilization


  • The history of the St. Anthony’s urgent care model
  • Structuring an integrated urgent care center
    • Leadership structure
    • Staffing
  • Establishing synergy with the ED
    • Time-Critical Diagnosis Team
    • Care standardization
    • Care coordination
  • Assessing outcomes
    • Volumes
    • Profitability
    • Throughput
  • Q&A 

Meet the Speakers

Charles LewisCharles Lewis, MSN, RN
Executive Director of Emergency Services & Ambulatory Care
St. Anthony’s Medical Center

Charles Lewis, RN, MSN, is the executive director of emergency services and ambulatory care at St. Anthony’s Medical Center in St. Louis, Missouri. His responsibilities include adult and pediatric emergency departments, time critical diagnosis clinical programs for stroke, STEMI and trauma, four urgent care centers, occupational health, employee health and wellness, community health and wellness, diabetes education, and safety and security. Lewis joined St. Anthony’s from BJC’s Progress West Healthcare Center where he served as chief nursing officer. He has managed all aspects of acute healthcare operations in various settings during his 22 year career.

Beverly BokovitzBeverly Bokovitz, MSN, RN, NEA-BC
Office of the President and Chief Nursing Officer
St. Anthony’s Medical Center

Beverly Bokovitz, MSN, RN, NEA-BC, is a member of the Office of the President and chief nursing officer at St. Anthony’s Medical Center in St. Louis, Missouri. She joined St. Anthony’s, most recently from Akron General Health System in Ohio, where she held the position of senior vice president and chief nursing officer. Bokovitz is board certified as an advanced nurse executive and has extensive experience in healthcare operations, strategy and board relationships. Under her guidance, Akron General was recognized with the prestigious Magnet award from the American Nurses Credentialing Center.


Webcast system requirements and program materials:
To fully benefit from the webcast experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webcast, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

Participation in this on-demand webcast is just $279 per site. All materials must be retrieved from the Internet.