LIVE from Intermountain Healthcare:
Population Health Hot-Spotting
Analytics, Care Management, and Clinic Models to Reduce High Utilization
Presented on: October 31, 2016*
On-demand versions of your HLM Live eConference can be accessed immediately within your HealthLeaders Media store account.
When Intermountain Healthcare discovered that 5% of its patients were consuming 51% of healthcare costs, it decided to address the issue. By tracking and analyzing these “hotspotters,” Intermountain was able to identify the common chronic conditions the patients shared, as well as a common problem: a lack of care coordination. In crafting a solution, Intermountain took a three-fold approach: a new strategy for care coordination of complex patients; the creation of a comprehensive care clinic to deliver a “medical home on steroids” level of care to this key population; and a community-based model that reaches hotspotters at home. Patients who had been visiting the ER two times a month are now going three or four months between visits.
- Discover a new care management model proven to support better coordination across multiple specialties, departments, and care providers
- See how Intermountain’s comprehensive care clinic has driven primary care transformation and improved quality outcomes for complex patients
- Learn how to use analytics to better understand the needs of complex patients and the common challenges associated with them
- Understand the role that community resources play in helping patients better manage their own care
About the Host:
Intermountain is a not-for-profit health system based in Salt Lake City, with more than 34,000 employees. Serving the needs of Utah and Idaho residents, Intermountain's system of hospitals, physicians, clinics, and health plans, provides clinically excellent medical care at sustainable costs. Intermountain comprises: Health Services, which includes 22 hospitals and more than 185 clinics; Intermountain Medical Group, with more than 1,000 multi-specialty doctors and caregivers; and SelectHealth, one of Utah's largest health insurers recognized for superior member satisfaction.
*This event is a rebroadcast of the 2015 event due to popular demand.
LIVE from Intermountain Healthcare: Population Health Hot-Spotting
Analytics, Care Management and Clinic Models to Reduce High Utilization
Presented on: October 31, 2016
*Hosted by: Intermountain Healthcare*
- Lesson 1: Identifying, Stratifying, and Understanding the High-Cost Patient Population
- Lesson 2: Comprehensive Care Clinic Delivers High-Touch, Provider-Based Intervention for Complicated Patients
- Lesson 3: A Care Management and Community Model to Reach Hot-Spotters at Home
- Discover a new care management model proven to support better coordination across multiple specialties, departments, and care providers.
- Find out how Intermountain’s comprehensive care clinic has driven primary care transformation and improved quality outcomes for complex patients.
- Learn how to use analytics to better understand the common challenges with and needs of complex patients.
- Understand the role that community resources play in helping patients better manage their own care.
Teresa Garrett, RN, DNP, APHN-BC
Assistant Vice President, Integrated Care Management
Teresa recently joined Intermountain Healthcare and leads the Integrated Care Management strategic efforts for the organization. Integrated Care Management is about connecting all the parts of health care into a streamlined system that best serves the needs of patients and populations. Integrated Care Management is a prevention-focused strategic effort that helps to accomplish the triple aim of health reform – better care, better outcomes and lower cost.
Kim Henrichsen, RN, MSN
Vice President of Clinical Operations and Chief Nursing Officer
Ms. Henrichsen sets the vision and provides strategic leadership and operational support for the delivery of clinical services across the Intermountain system. She has responsibility for Nursing, Care Management, Quality and Patient Safety, Clinical Programs and other clinical services. Ms. Henrichsen works closely with the Chief Medical Officer, Regional Vice Presidents, Chief Nursing Officers, Intermountain Medical Group, and SelectHealth in implementing the full vision of system-wide, collaborative care.
Assistant Regional Operations Officer
Mr. Henriksen currently acts at the Assistant Regional Operations Officer in the Central Salt Lake Region of the Medical group. He is responsible for 18 clinics focusing on primary care and the primary care subspecialties. One of his clinics is the Comprehensive Care Clinic. He holds a Masters Degree from the University of Minnesota in Healthcare Administration and a Bachelors degree from the University of Utah.
Timothy A. Johnson, MD
Medical Director, Intermountain Medical Group, Central Salt Lake Region, and Member of the Intermountain Healthcare Board of Trustees
In addition to his Medical Director role, Dr. Johnson is an internist with the Intermountain Cottonwood Internal Medicine Clinic. He joined the Intermountain Medical Group in 2006 after serving as a chief resident and completing his residency at the University of Rochester. He earned his undergraduate and medical degrees from the University of Utah.
Director of Strategic Planning and Co-Chair of High-Cost Patients and Hotspotting Committee
Director of Strategic Planning and Co-Chair of High-Cost Patients and Hotspotting, Intermountain Healthcare Mr. Pingree has led a team of senior leaders in reviewing and recommending opportunities for improvement in the delivery of care for the top 1 to 5% of high-cost patients across the system. He has presented at numerous conferences on Intermountain’s work with high-cost patients. Intermountain’s work with high-cost patients has been cited in Harvard Business Review Blog, US News & World Report, Modern Healthcare, and the Advisory Board Care Transformation Center Blog. Scott is a contributor to Intermountain Healthcare’s vision for Shared Accountability where hospitals, physicians, payers and patients all have a share of responsibility for health outcomes. Scott received his Master in Public Administration from Harvard University and Master in Business Administration from Brigham Young University.