Maximizing Patient and Family Advisory Councils to Improve HCAHPS - On-Demand
Now available ON-DEMAND
Tuesday, February 14, 2017
Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital
As the industry transitions to value-based care, healthcare organizations are striving to develop programs and solutions to find success in the new environment. Patient and Family Advisory Councils (PFAC) are one of the front-runners. If implemented properly, these councils can have a great impact on the overall effectiveness of a healthcare organization by improving HCAHPS scores, reputation, quality, and safety.
However, advisory councils vary in effectiveness from organization to organization. One success story is Elmhurst Hospital in Illinois. Since 2009, the organization has leveraged their advisory council and created meaningful solutions by forming a diverse council and maintaining support from hospital leaders. Based on the group’s feedback, Elmhurst has built a new hospital campus, achieved Planetree designation, and continuously improves policies, procedures, and processes.
Join Joanne Muzzey, Director of Patient Advocacy and Planetree at Elmhurst, as she addresses how Elmhurst successfully created and upholds a highly effective advisory council, and how you could implement these strategies in your organization.
Participants of this on-demand webinar will learn how to get the most out of a patient and family advisory council including:
- Recruiting patients for an advisory committee
- Hurdles to creating and maintaining advisory committees
- Implementing feedback into the organization
- Measuring committee effectiveness
- The importance of recognizing committee members for their work
Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:
Internet: 56K or faster Internet connection (high-speed recommended)
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices
Four days prior to the webinar, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.
COULDN'T LISTEN LIVE?
No problem. The on-demand version is now available! Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times! $299 value!
Participation in the webinar is just $299 per site. All materials must be retrieved from the Internet.