Patient Experience: Cultural Transformation to Move Beyond HCAHPS

Quick Overview

This report, Patient Experience: Cultural Transformation to Move Beyond HCAHPS, reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff.

Availability: In stock

Pubcode: INTEL0815
Price: $399

This report, Patient Experience: Cultural Transformation to Move Beyond HCAHPS, reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff. Another sign of the degree to which organizations are embracing patient experience is the increasing number which feature a chief patient experience officer (or individual with similar responsibilities) on the senior leadership team.

You will:

  • Discover how Cleveland Clinic’s REDE training program has increased CGCAHPS outcomes, resulting in doctor communication scores rising from the 18th to the 83rd percentile.
  • Learn about the importance of aligning organizational culture with a patient-centered care approach.
  • Find out how Carolinas Healthcare is targeting patient experience performance in specific service areas by using a process improvement effort based on Lean fundamentals.
  • Gain insight into the infrastructure areas that healthcare organizations are focusing on for patient experience improvements over the next three years.
  • Find out how Sharp Healthcare’s Experience program is complemented by Planetree designation efforts.
  • Learn the top three areas where healthcare organizations say having a positive patient experience is most important.

 

This report, part of HealthLeaders' Intelligence Report Premium series, offers the latest cost control strategies from industry peers, including survey results drawn from the HealthLeaders Media Council, an exclusive group of 8,000 healthcare leaders. A new segmentation tool allows you to access more specific, in-depth data by setting, number of beds and sites, net patient revenue, and region.   

This month’s report includes:

  • Case studies from Cleveland Clinic, Carolinas Healthcare, and Sharp Healthcare
  • Analysis and key takeaways from advisors drawn from our HealthLeaders Media Council
  • Recommendations from the HealthLeaders Media research team
  • A meeting guide to share with your organization

 

You can use this report to:              

  • Track the latest trends in patient experience
  • Gauge your organization's performance and progress compared to peer organizations
  • Gather insights and advice from industry experts, peer leaders, and the experiences of case study organizations
  • Access discussion questions that can aid your organization in forming strategies for emergency medicine