Redesigning the Revenue Cycle: Patient Financial Education and Payment Innovation - On-Demand

Quick Overview

Presented on: September 28, 2016
Presented by: Karen Shaffer-Platt and Kathy Whalen, University of Pittsburgh Medical Center

Leaders at University of Pittsburgh Medical Center have redesigned their revenue cycle process in order to educate patients early with the goal of making the information available prior to treatment so there are no unpleasant surprises after treatment.

Availability: In stock

Pubcode: YD092816D
Price: $299

Redesigning the Revenue Cycle: Patient Financial Education and Payment Innovation - On-Demand

Available ON-DEMAND

Presented on:
September 28, 2016

As the number of high-deductible health plans increases, patients are finding themselves hit with higher—and often unexpected—bills after they return home from the hospital. This doesn't only upset patients; it's bad for a hospital's revenue cycle as well.

Savvy hospital leaders are realizing that engaging patients financially, making it easy for patients to pay their bills, and educating them about their options and the true cost of care are the most effective strategies for patient retention.

Leaders at University of Pittsburgh Medical Center have redesigned their revenue cycle process in order to educate patients early with a pre-arrival department to check insurance, and walk patients through any and all out-of-pocket costs in advance of treatments. The goal is to make the information available prior to treatment so there are no unpleasant surprises, and no heavily medicated or emotional patients being forced to make financial decisions.

Join Karen Shaffer-Platt and Kathy Whalen from University of Pittsburgh Medical Center for this 60-minute informative on-demand webinar and learn how UPMC made big and small changes that have improved the patient experience—and UPMC's revenue cycle.

Participants of this webcast will discover how UPMC:

  • Developed key strategies to ensure patient satisfaction & financial success for patient liability
  • Self-funded new patient-centric initiatives and the impact they had
  • Educated patients on benefits and provided them up-front price estimates
  • Are planning to manage and track patient preferences

Agenda: 

  • Pre-Appointment education for patients
  • Re-thinking patient financial education & collection strategies
    • Started using biometrics
    • Self-funded new initiatives
  • Innovative payment arrangements
    • Portals
    • Online bill pay
    • Mobile apps
    • QR codes
    • Kiosk
  • Accountable care counselors 
    • Financial counseling
  • Patient-friendly billing in plain English
  • One-call resolution with centralized customer service department
  • Patient revenue cycle vs. business—transformational model
  • Live Q&A

Meet the Speakers:

Karen Shaffer-Platt
Vice President, Revenue Cycle / Patient Concierge Services
University of Pittsburgh Medical Center

Kathy Whalen
Director, Patient Advocacy
University of Pittsburgh Medical Center


Webinar system requirements and program materials: 

To fully benefit from the webinar experience, please note you will need a computer equipped with the following: 

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

COULDN'T LISTEN LIVE? 
No problem. The on-demand version is now available! Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $299 value! 

PLEASE NOTE 
Participation in the webinar is just $299 per site. All materials must be retrieved from the Internet.