Webcast FAQs

Live webcasts feature leaders from the nation’s most progressive organizations discussing the most crucial topics in healthcare business, coupled with live audience participation. These interactive programs enable healthcare executives from different locations throughout the country to attend a media event distributed over the Internet using streaming media technology.

The programs usually last 60 minutes, and a special block of time is set aside for audience questions and answers. This convenient format provides a timely, low-cost way for you to learn best practices and proven strategies from your peers. And more importantly, an entire group can attend a webcast at the same time, from the same computer, at no additional charge.

Four days before the live program, you will receive an e-mail containing the log-in instructions and the web address where you can download an information packet that will include the program agenda, speaker biographies, and written data pertinent to the webcast topic.

What is a webcast?
A webcast is a live, online presentation. It includes a slide presentation, streaming audio via your computer speakers, and an interactive question and answer session via text chat.

How long is a webcast?
Webcasts are typically 60 minutes in length. Generally, the first 45 minutes is presentation followed by a 15-minute question and answer session via online text chat.

How do I register for a webcast?
Once you have selected a program, you can register online or by contacting customer service at 800-753-0131.

How many people can participate in a webcast?
Your registration to the webcast entitles you to one Internet connection for an unlimited number of people to participate. The use of a projector is suggested if multiple people are participating. You can print and distribute the program materials to all attendees at your location. If you have multiple locations desiring access, please order additional registrations.

What are the system requirements to attend a webcast?
To fully benefit from the webcast experience, you will need a computer equipped with a Broadband Internet connection, a sound card, and speakers or headphones. Macromedia Flash player Version 8.0 or greater, a recommended screen resolution of 1024 x 768, and an Internet Browser (e.g. Internet Explorer). The use of AOL or wireless Internet connections is not recommended.

What do I need to do to ensure that I can view and listen to the webcast?
Confirm that your computer has a soundcard and speakers connected. In addition, we strongly recommend that you check with your IT department for information regarding firewalls. Please perform the system check as listed in the log-in instructions e-mail prior to entering the live program to ensure that you connect to the program on time.

What do I do if I'm behind a corporate firewall?
Firewalls can interfere with participating in a webcast. Occasionally, customers have trouble with streaming media content because they are behind a corporate firewall. Please contact your IT department for assistance.

How do I know how to log in?
Four days prior to the webcast, registered participants will receive an e-mail with detailed instructions on how to connect to the webcast. Please be prepared to log in to the webcast 15 minutes prior to the event start time.

What if I cannot log in to the presentation?
If you cannot log in to the presentation, we suggest that you log out, refresh your Internet browser, and then try to log in again. If you continue to experience issues, please use the technical assistance information as listed on your log-in instructions.

How do I download the materials for the program?
The log-in instructions include the web address where you can download the material packet, which will include the program agenda, speaker biographies, and the presentation.

What happens if I have technical problems viewing or listening during the webcast?
Technical assistance is available throughout the live webcast to assist and help you with any issues experienced during the program. Technical assistance information is listed in your log-in instructions.

How does the question and answer session work?
During the live call, the program moderator will provide instructions on how you can ask questions via the online text chat. You may also pre-submit questions using the information and e-mail address provided in your log-in instructions.

Are your webcasts available after the live event?
Yes! You can purchase a on-demand version of the program and listen when you can. Please visit individual program description pages for more information.

Additional questions?
Please feel free to contact our customer service department at 800-753-0131 (Monday - Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time) or e-mail customerservice@healthleadersmedia.com with any additional questions.