Our Guarantee

H3.Group and HealthLeaders Media Products

H3.Group (HealthLeaders Media) subscription products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

Please note that all H3.Group (HealthLeaders Media) products must be returned in their original condition and packaging (this is especially important for videos, CD-ROMs, audiotapes, and software). However, to qualify for full refund or credit, please adhere to the following return policy:

  • All Videos or DVDs must be returned within 30 days
  • All Books must be returned within 30 days

H3.Group (Healthleaders Media) Event Registration Policies

Cancellation/Refund Policy

Due to the nature of live events – need for advance purchases and limited seating - full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another H3.Group (Healthleaders Media) event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.
  • Participant(s) who do not cancel and do not attend are liable for the full registration fee.

Other Policies

H3.Group (Healthleaders Media) reserves the right to cancel or reschedule programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future H3.Group (Healthleaders Media) event.

By registering for an H3.Group (Healthleaders Media) event you are agreeing to the following terms:
I agree not to copy or permit to be copied, in any form or format, without the express written permission of H3.Group (Healthleaders Media), any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from H3.Group (Healthleaders Media), including the use of recording on social media feeds.

You are providing permission to receive emails, mailings and faxes related to the H3.Group (Healthleaders Media) event.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.

Event Participants are expected to behave responsibly and to treat each other - and treat the community - with respect, kindness, and compassion. H3.Group (Healthleaders Media) reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by H3.Group (Healthleaders Media), affiliated third parties or the local authorities.

H3.Group (Healthleaders Media) has a weapons-free policy. Attending Participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any H3.Group (Healthleaders Media) events. H3.Group (Healthleaders Media) reserves the right, in its sole discretion, without refund, to deactivate and/or revoke the credentials of participants who violate this weapons-free policy. Participant agrees that this policy is in force, and agrees to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official H3.Group (Healthleaders Media) event.

I agree to all the terms and conditions set forth above, including the use of photographic images. Noncompliance will result in registration cancellation without refund. H3.Group (Healthleaders Media) reserves the right to expel anyone in violation of these policies from the event.

If you have any questions about returns, please contact our Customer Service Department at 800-753-0131 (Monday - Friday 8:00 am to 5:00 pm. Central Standard Time). You may also e-mail customerservice@healthleadersmedia.com. We answer all e-mail requests with in two business days. We look forward to hearing from you!