Patient Experience & Quality

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Going beyond the technology to understand the workflows, and how telehealth can deliver high-level clinical expertise into new areas with speed and efficiency.

Presented on: March 17, 2017
Presented by: William Faber, MD, Chief Medical Officer, El Camino Hospital (ECH), Mountain View, California

Through clinical research, strategic partnerships, early adoption of innovations and highly-specialized clinical programs, El Camino Hospital is redefining the role of a community hospital.

Presented on: Tuesday, February 14, 2017
Presented by: Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital

Elmhurst Hospital addresses how it created a Patient and Family Advisory Council that has improved policies, procedures, and processes.

Presented on: December 1, 2016
Presented by: The Nurse Leaders at Patewood

Nurses, who have close and frequent contact with patients and who traditionally emphasize patient-centered care, are in an excellent position to be the driving force of patient engagement.

The rise of value-based care and consumerization are just two reasons why improving patient experience has become indispensable for hospitals.

Hosted by: Yale New Haven Health System

Yale New Haven Health System in New Haven, CT, drove success-yielding changes within the organization through clinical redesign in each service line that led to achieving a cost-savings of $150 million over a four-year period.

Presented on: October 13, 2016
Presented by: Laura Wright PhD, CRNA, Acute Chronic and Continuing Care UAB School of Nursing, The University of Alabama at Birmingham

Drug diversion and nurses who work while impaired present a risk to themselves, patients, co-workers, and employers. Unfortunately, many healthcare institutions don’t have the proper policies and procedures in place to deal with the issue.

An ED optimized for flexibility, teamwork, & patient care

Hosted by Sharp Healthcare

Discover how Sharp Healthcare has realigned its staffing structure to increase flexibility and teamwork, resulting in decreased patient wait times and a greatly enhanced patient experience.