Patient Experience & Quality

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Presented on: March 17, 2017
Presented by: William Faber, MD, Chief Medical Officer, El Camino Hospital (ECH), Mountain View, California

Through clinical research, strategic partnerships, early adoption of innovations and highly-specialized clinical programs, El Camino Hospital is redefining the role of a community hospital.

Presented on: Tuesday, February 14, 2017
Presented by: Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital

Elmhurst Hospital addresses how it created a Patient and Family Advisory Council that has improved policies, procedures, and processes.

The rise of value-based care and consumerization are just two reasons why improving patient experience has become indispensable for hospitals.

As evidence-based healthcare moves forward, the importance of metrics to measure data and analytics to decode it become increasingly important.

HealthLeaders Magazine reports on the issues and trends that shape the business of healthcare in the United States and abroad today.

This collection presents best practices and lessons learned from leading healthcare organizations, helping to apply proprietary research findings on HCAHPS and patient experience to your own organization.

The Annual Healthcare Industry Data Almanac is the latest critical resource needed for your 2017 planning from HealthLeaders Media.

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This report, Patient Experience: Cultural Transformation to Move Beyond HCAHPS, reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff.