Patient Experience & Quality

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Preventing Catheter-Associated Urinary Tract Infections, Second Edition provides organizations with all the information they need to create their own CAUTI prevention programs, whether they have an ineffective program in place or are starting one from scratch.

Going beyond the technology to understand the workflows, and how telehealth can deliver high-level clinical expertise into new areas with speed and efficiency.

Presented on: March 17, 2017
Presented by: William Faber, MD, Chief Medical Officer, El Camino Hospital (ECH), Mountain View, California

Through clinical research, strategic partnerships, early adoption of innovations and highly-specialized clinical programs, El Camino Hospital is redefining the role of a community hospital.

Presented on: Tuesday, February 14, 2017
Presented by: Joanne Muzzey, RN, MHA, Director Patient Advocacy and Planetree, Elmhurst Hospital

Elmhurst Hospital addresses how it created a Patient and Family Advisory Council that has improved policies, procedures, and processes.

Presented on: December 1, 2016
Presented by: The Nurse Leaders at Patewood

Nurses, who have close and frequent contact with patients and who traditionally emphasize patient-centered care, are in an excellent position to be the driving force of patient engagement.

The rise of value-based care and consumerization are just two reasons why improving patient experience has become indispensable for hospitals.

Hosted by: Yale New Haven Health System

Yale New Haven Health System in New Haven, CT, drove success-yielding changes within the organization through clinical redesign in each service line that led to achieving a cost-savings of $150 million over a four-year period.

Presented on: October 13, 2016
Presented by: Laura Wright PhD, CRNA, Acute Chronic and Continuing Care UAB School of Nursing, The University of Alabama at Birmingham

Drug diversion and nurses who work while impaired present a risk to themselves, patients, co-workers, and employers. Unfortunately, many healthcare institutions don’t have the proper policies and procedures in place to deal with the issue.