Hot Topic

The Complete Patient Access Handbook is a comprehensive, all-in-one guide to effectively operating a patient access department. This resource outlines specific tactics and strategies for developing a patient access staff training program, including best practices for mentoring and incentivizing patient access staff, as well as tips for holding staff meetings and ensuring employee satisfaction. The book also takes an in-depth look at performance evaluations, attendance, and accountability.

This inclusive guide navigates post-PPACA physician-hospital alignment strategies and models to improve quality and patient satisfaction performance.

This book provides healthcare executives, enterprising physicians, and operations/financial leaders essential tools for starting and managing a successful urgent care center.

This insightful, data-rich resource outlines proven strategies for determining community physician need and fulfilling those needs appropriately. The book provides practical approaches for engaging different types of physicians in various markets.

The Hospital Executive’s Guide to Emergency Department Management, a best-selling book now in its second edition, offers effective strategies and solutions to help you meet the challenges your ED faces in the post-ACA healthcare climate.

This book focuses on the latest UR and patient status requirements to help hospitals perform high-quality reviews and comply with regulations in a value-based world.

This latest update of the Residency Coordinator’s Handbook covers the latest update to the ACGME Common Program Requirements and includes a new chapter on adaptive changes made by the GME community, programs, and coordinators in response to a worldwide pandemic.

The Service Line Solution offers healthcare executives the necessary steps and proven best practices for developing the consumer-oriented service lines they need to succeed in a world of new market realities.