The Telemedicine Playbook: Mercy & Nemours Models - On-Demand

Quick Overview

Presented on: October 21, 2014
Presented by: Wendy Deibert and Stephen Lawless

Health system leaders reveal how they are using internal telemedicine and remote monitoring to reduce medical errors, improve response times, and alleviate alarm fatigue in frontline healthcare personnel.

Availability: In stock

Pubcode: YK102114D
Price: $279

The Telemedicine Playbook: Mercy & Nemours Models

Available ON-DEMAND

Arising out of the eICU movement, healthcare systems are now tackling problems with telemedicine solutions. The thinking is to provide a virtual care system whereby sophisticated analytics integrated with remote monitoring systems and video allow remote personnel to track patient stability. This technology comes with challenges, but the economics of care, combined with the Internet’s power and sophistication, are driving this forward anyway.

Leaders from Mercy Health System and Nemours reveal how they are using internal telemedicine and remote monitoring to reduce medical errors, improve response times, and alleviate alarm fatigue in frontline healthcare personnel.  

 At the conclusion of this program, participants will:

  • Understand the untapped value of remote patient monitoring as a way to improve care.
  • Learn key performance indicators of using remote monitoring effectively (i.e., reduced alarms, improved staff morale, reduced medication errors, improved response time, increased interventions)
  • Determine care areas uniquely positioned for telemedicine in the continuation of care.
  • Discover strategies for changing behavior of frontline healthcare personnel toward alarm response, technology.



  • New tools in use to reduce unnecessary alarms in hospitals
  • Effective ways to use technology to extend the efficiency of unit-based personnel
  • The variety of ways in which telemedicine is in use throughout the healthcare system (i.e., not just video appointments)
  • Challenges of remote monitoring


Meet the Speakers

Wendy Deibert, RN, BSN
Vice President
Mercy Virtual

In her 29 years of nursing, Wendy Deibert has served as a bedside clinician, manager, senior consultant and operations director. Currently, she oversees and supervises the daily operations, nursing staff, and support personnel for Mercy SafeWatch and Mercy Telehealth Services. Since 2006, she has converted 450+ critical care and step-down beds to electronic ICU technology at 15 hospitals across five states. Mercy has launched 70+ telehealth projects across the healthcare continuum and beyond the Mercy Health System.

Wendy is the recipient of the 2011 Cindy Gregory Excellence in Leadership Award presented by Philips Healthcare and is a member of AACN, American Association of Critical-Care Nurses TeleICU Task Force, American Telemedicine Association, Telehealth Alliance in Oklahoma, Tele Acute and Critical Care.

Stephen Lawless, MD, MBA
VP of Quality and Safety

Stephen T. Lawless earned his BS in biology from Fordham University and his medical degree from UMDNJ Robert Wood Johnson Medical School. He completed a pediatric residency at St. Christopher’s Hospital for Children and a pediatric critical care fellowship at Children’s Hospital of Pittsburgh. Dr. Lawless subsequently earned an MBA from the Wharton School of Business at the University of Pennsylvania.

Since 2006, he has served in the role of the Vice-President of Quality and Safety for Nemours. In this role, Dr. Lawless is charged with the oversight and coordination of quality and safety within all of Nemours. In addition, he seeks to use Nemours’ combined technologies and knowledge to make systems simpler and error-free, whether those systems are used for business or healing.

Webcast system requirements and program materials:

To fully benefit from the webcast experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed recommended)
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webcast, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.


No problem. The ON-DEMAND version is now available! Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $279 value!


Participation in the webcast is just $279 per site. All materials must be retrieved from the Internet.